Privacy Policy
Your privacy matters to us. Learn how BrightSkill collects, uses, and protects your personal information.
Last Updated: March 15, 2025
Introduction
BrightSkill ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brightskill.com or use our financial analysis services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We believe in transparency and your right to control your personal data. This policy is designed to help you understand what information we collect, why we collect it, and what choices you have.
Information We Collect
We collect several types of information from and about users of our services. The information we collect helps us provide better services and improve your experience with our financial analysis platform.
Personal Information
This includes your name, email address, phone number, business information, and any other details you provide when registering for our services or contacting us.
Financial Data
Business financial information you upload or input for analysis, including revenue data, expense records, and other financial metrics necessary for our analysis services.
Usage Information
Information about how you use our website and services, including pages visited, time spent on pages, and features used within our platform.
Technical Data
IP address, browser type, operating system, device information, and other technical details collected automatically when you use our services.
How We Collect Information
- Directly from you when you create an account, use our services, or contact us
- Automatically through cookies and similar technologies when you visit our website
- From third-party services you connect to our platform with your consent
- Through your interactions with our customer support team
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our financial analysis services. Our use of your information is always tied to legitimate business purposes and your expectations as a user of our services.
- Provide, operate, and maintain our financial analysis services and platform
- Process your requests, transactions, and provide customer support
- Improve, personalize, and expand our services based on your usage patterns
- Communicate with you about updates, security alerts, and administrative information
- Develop new features and services that better serve your business analysis needs
- Ensure the security and integrity of our platform and prevent fraudulent activity
- Comply with legal obligations and protect our legal rights
- Send marketing communications with your consent (you can opt out at any time)
Legal Basis for Processing
We process your personal information based on several legal grounds, including your consent, our legitimate business interests, contractual necessity, and legal compliance requirements. We ensure that our processing activities are proportionate and respect your privacy rights.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances and always with appropriate safeguards to protect your privacy.
When We May Share Information
- With service providers who help us operate our platform, such as hosting services, analytics providers, and customer support tools
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our users or the public
- In connection with a business transaction such as a merger, acquisition, or sale of assets
- With your explicit consent for specific purposes
Third-Party Service Providers
We work with trusted third-party service providers who assist us in delivering our services. These providers are contractually bound to protect your information and use it only for the specific services they provide to us. We regularly review and audit our service providers to ensure they maintain appropriate security standards.
Your Privacy Rights
You have important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them easily and effectively.
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request copies of your personal information | Contact us using the information below |
| Rectification | Request correction of inaccurate information | Update through your account or contact us |
| Erasure | Request deletion of your personal information | Submit a deletion request via email |
| Portability | Request transfer of your data in a machine-readable format | Contact our support team |
| Objection | Object to processing of your personal information | Email us with your specific objection |
| Restrict Processing | Request limitation of how we process your data | Contact us with your restriction request |
We aim to respond to all privacy rights requests within 30 days. Some requests may require additional time for complex cases, and we will inform you if this occurs.
Data Security and Protection
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.
Security Measures
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms for our systems
- Employee training on data protection and security best practices
- Incident response procedures for potential security breaches
- Regular backups and disaster recovery planning
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Account information: Retained while your account is active and for 2 years after account closure
- Financial analysis data: Retained for 5 years or as required by applicable regulations
- Communication records: Retained for 3 years for customer service purposes
- Usage and technical data: Retained for 2 years for analytics and service improvement
- Marketing communications: Retained until you unsubscribe or withdraw consent
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention procedures and applicable legal requirements.
International Data Transfers
As a South African company, we primarily process and store data within South Africa. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
We use various mechanisms to ensure your data is protected during international transfers, including standard contractual clauses, adequacy decisions, and certification schemes. We only work with service providers who demonstrate strong data protection practices and comply with applicable privacy laws.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You have control over these technologies and can manage your preferences.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our website
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our website. We respect your browser's "Do Not Track" signals where technically feasible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and thoroughly.
Privacy Contact Information
7 Tallow-Wood Ave, Heuweloord
Centurion, 0157, South Africa
Phone: +27825537437
Email: info@brightskill.com
Privacy Email: privacy@brightskill.com
For privacy-related inquiries, please include "Privacy Inquiry" in your email subject line to ensure prompt handling. We aim to respond to all privacy-related communications within 5 business days.